Shipping, Payments & Returns

Payment Methods Accepted

  1. * Visa (credit and debit cards)
  2. * MasterCard (credit and debit cards)
  3. * American Express
  4. * Diner's Club
  5. * JCB
  6. * Apple Pay

Shipping Fees

USA & Canada

FREE shipping for orders over $50USD (6-13 working days)

Standard shipping rate $8.95USD for orders under $50USD (6-13 working days)

Postage cost will be automatically calculated when you add products to your cart and select your delivery destination. Please ensure that your postal address is correct when placing your order (specifically, please make sure that apartment numbers are included where required), as we are not responsible for orders sent to incorrectly supplied addresses. If your package is returned to us due to an incorrectly supplied address, further delivery costs will be charged to resend your order.

Please allow 1-2 working days for your order to be dispatched from our Australian KIND-LY HQ. You will receive email notification with tracking as soon as your order is shipped. Delivery times will vary depending on where you live, but generally take 6-13 days from Australia to US and Canada.


For shipping to all other countries outside of the USA & Canada - please place your order via our Australian/rest of world website www.kind-ly.com.au


International Taxes/Duties

All prices on the website are in USD. Product prices and shipping prices are subject to change without notice.

Duty and tax thresholds vary from country to country – please check your local customs department for details.

Additional taxes and customs charges are the responsibility of the customer. These charges vary and are charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery. Packages that are returned due to unpaid duties and customs charges will incur an additional shipping fee.

Returns & Exchanges

Products purchased through a stockist must be returned to the retailer where they were purchased for a refund or exchange, according to the retailers return policy. We strongly recommend you keep your receipt and check individual retailers returns policy and conditions.

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us asap and we will do our utmost to resolve any issue.